Do you want to mount the exchange folder from EDB database file? But due to some unexpected reason or some error you are not capable to mount the exchange folder. There are so many reasons due to which EDB (Exchange Information Store Database) get damaged and you are not able to access the exchange server. This is a very common error that is occurred in the MS exchange server database. There might be different reasons due to which the exchange server get corrupted like human mistake or error, database header corruption, virus infection, oversized EDB files, inappropriate system shutdown and some other reasons behind it. And it is absolutely right that, you have tried lots of experiment to solve this problem. But after all practice, if you are unable to solve this problem then its better for you to use third-party Exchange server recovery software.
If you are incapable to mount the database of MS Exchange server 2007 or facing problem related to your exchange server database then, you are getting an error message like “ An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service or may be you are getting both messages”.
Along with it, if you verify the application log file then you may see the following error signature:-
“Event Type: Error
Event Source: Antivirus_Program_Name
Event Category: None
Event ID: 5
Description: The description for Event ID (5) in Source (Antivirus_Program_Name ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Virus Found! Virus name: W32.Netsky.P@mm!enc in File: E:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_216f566e01c43c76000002af.EML by: Realtime Protection scan. Action: Clean failed: Quarantine failed: Access denied.”
Causes of this error:
There are some following reasons due to which this error will have occurred in the MS exchange server database (EDB):-
- The one main reason behind this error is that an antivirus has deleted or quarantined the existing or original Exchange log file.
- The other cause of this error is that, you may have run the eseutil/p command on the damaged databases but the transaction log file will not be removed during this process.
- And the other main cause of this error is that the exchange log file may have mismatching signature and LGeneration. If the exchange log file has a mismatching signature, then the information store may not mount still if the Exchange server database is coherent.
How to resolve these each and every problem: If you want to get rid of these listed problems then you have to perform the following instruction that is written below step wise:
- For the first cause you have to check the antivirus configuration settings: and check that the antivirus is configured to scan the exchange server directories. If this option is allowed then check the log files that it may be deleted or removed by the antivirus. If log file is removed by antivirus then restore it.
- For the second reason ensure that the eseutil command had run on the affected database.
- If your database will have got corrupted by third reason then you may have to contact Microsoft Product Support Services (PSS) to remove this error or problem.
But after using these steps if you are not able to contact the Exchange store then you can use a third-party recovery application to fix and recover the spoiled Exchange Server Database file.
The Important features of this software is
- It is very safe to use this application not a single file will be damaged by this software.
- It is capable to extract user mailboxes from the corrupted EDB files.
- The Stellar Phoenix exchange server recovery software is compatible with most of the windows system like windows XP, 2000, Vista and server 2003and Windows system.
Exchange server recovery is software that recovers almost unreachable EDB files formed in MS Exchange server2000, 2003, 2007, 2010 and 5.5.


